Setting the Conversation Status (Open, Closed, Pending)
You've finished having a conversation with a site visitor, or they've asked a question that you don't know the answer to. How do you get these messages from crowding your Open Inbox? By setting the conversation status!
Where to find your conversations (0:17)
How to Close a Conversation (0:36)
Setting a Conversation to Pending (1:10)
How to Find Your Pending and Closed Conversations (1:21)
Can I Delete Conversations? (1:42)