Button Responses (Multiple Choice Selectors)
Sometimes questions are simple– yes or no, now or later, ect. The LeadBot’s button feature allows the user to choose from set responses, allowing for a precise response to a question so that you can more easily qualify your leads.
This is way more efficient for gathering responses to simple questions rather than trying to prompt your customers to enter the proper keywords and reduces the chance of user error.
Here’s how to set Buttons up...
Create Customer Response
Select a question you would like button follow ups on or create a new question. In this question, click create New Follow Up.
In the newly created text field, enter what you want the LeadBot to say in response to the current question given a certain input.
Once you click the trigger button, you will be brought to the Advanced Follow Up Settings. At the top of this page there are two options: Keywords and Button. Click Button.
Enter the text you want on your button in the first text field. Then, set the next step for once the the button is clicked.
Click Done to re-enter your LeadBot screen.
Make More Buttons!
Each button triggers exactly one follow up, so create a new follow up for however many buttons you would like per question.
Repeat this process for however many questions you want to have a buttons on!
Once you are done, be sure to save by hitting the green Save button in the top right corner of the page.
Not using Drift yet? Get your free account here.