Fluid conversations with LeadBot are courtesy of Keyword powered responses. LeadBot will be able to generate intelligent responses to customer conversation based on how you set the follow ups to questions.
Here’s how to set Keywords up...
Create Follow Up
Select a question you would like button follow ups on or create a new question. In this question, click Add Customer Response.
In the newly created text field, enter a response you want LeadBot to have given a certain input.
Enter what you want the LeadBot to say in response to the current question given a certain input (which we will set next).
In the follow up settings page, begin adding your keywords. Write a keyword in the text field to the right and select a relationship from the drop down menu to the left of the text field. The options are…
Similar To – words that are similar to the entered text
Contains – words or phrases that contain entered text
Equals – exact match to entered text
Add as many keywords you want to trigger the entered follow up! Adding words leads to higher accuracy.
Click Done to return to the LeadBot screen
Create More Follow Ups!
Continue creating more follow ups with different keywords so the LeadBot can respond accurately to whatever your users enter.
If you run into any trouble or have any questions, let us know. We’re here to help!
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