by Matt Bilotti

RoutingBot is no longer an available feature with our push towards centralized routing. (RoutingBot is the bot that asked who you would like to speak with when a user came to your site and sent a message in your chat like "hey", "hi", "yo", "what's up", etc.)

So what does this mean for you?

  • Routing done by a bot is something that is available in our newest product release: Playbooks.
  • If you have RoutingBot set up, you will still have access to it and its capabilities until the fall of 2017, when it will be retired from our product offering.
  • You will still have access to your RoutingBot if you have signed up for a Starter Plan or above before June 30, 2017. 

For more info about Routing Rules and how to set them up, check out this doc!

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