Set up SSL for your Custom Help DomainLast Updated: October 31, 2018
Before starting the steps in this article, first follow the steps for setting up a custom domain described in this article.
Now that you have configured your DNS and Drift Help to use a custom domain for your documents, you will notice that your Help pages are showing on HTTP rather that HTTPS (Secure HTTP.) This is because there is no SSL certificate specific to your new custom domain available to certify that the connection between your browser and the Drift Help server is secure.We would like to have this show up as secure like this:Due to the dynamic nature of the custom domains, this must be set up on the host domain side of the connection (much like the CNAME set up with your DNS provider.) There are several ways to about this.
SSL using Cloudflare
If you use Cloudflare as your DNS provider, this is the easiest way to configure SSL for your custom Drift Help domain. First, go to the 'Crypto' section and set your SSL configuration to 'Flexible' or 'Full' - not Full (strict).
SSL using AWS CloudFront
Setting up SSL using CloudFront is a bit more complicated, but never fear, we'll walk through it step by step!
First, sign into your AWS account and select CloudFront as the service. Select 'Create Distribution' then hit 'Get Started' under the 'Web' section.
Start filling out the form. You'll want these parameters:
- 'Origin Domain Name' and 'Origin ID' should be your default drift.help subdomain (i.e. exampleapp.drift.help)
- 'Viewer Protocol Policy' should be 'Redirect HTTP to HTTPS'
- 'Allowed HTTP Methods' should be 'GET, HEAD, OPTIONS'
- 'Query String Forwarding and Caching' should be 'Forward all, cache based on all'
- In 'Alternate Domain Names (CNAMEs)' enter your custom domain (i.e. help.exampleapp.com)
- Select 'Custom SSL Certificate' under 'SSL Certificate' Here you can attach an existing SSL certificate you have available on Amazon Certificate Manager, or generate a new one for your custom Drift Help domain using ACM.
Hit 'Create Distribution' at the bottom of the page now. This will take you back to the main CloudFront distributions page. Click on the distribution you just created to see details, and copy the 'Domain Name' field (highlighted in the image below:Now, go to Amazon Route 53 and reconfigure your DNS to route requests to your custom domain to your CloudFront distribution instead of directly to you drift.help domain: