How to Place the Chat Widget on Certain Pages

Just like in our Playbooks feature, you can display your chat widget on certain pages, for certain users, at the right time. This doesn't have to be associated with a Playbook!

You can set up this targeting by: 

  • Heading to your chat widget settings (Settings - App settings - Chat Widget)
  • Scrolling to the bottom of the page within Hours and Targeting
  • Creating your Display When targeting rules
Widget Targeting is available for all users on our Standard plan and above.

Some of the kinds of targeting conditions you can set up are: 

  • URL targeting: When a site visitor lands on a specific page on your website
  • State: When a visitor from a specific US state comes onto your website
  • Country: Target/Exclude users visiting from certain countries
  • Time on Page: This will delay the popup time of the chat widget a set amount of time
  • Scroll Percentage: If a visitor has scrolled down a certain percentage of the page
  • Number of Days since last visit: If a user has been away from your site for a specific amount of time
  • Number of Site Visits: If a visitor has been to your site a certain amount of time

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