Demandbase IntegrationLast Updated: July 24, 2018
Drift's integration with Demandbase allows Drift and Demandbase customers to ultimately drive conversational ABM across the site based on Demandbase Audiences, Watch Lists, and firmographic data.
In this document you can learn how to set up this integration, how the integration works, what features are included, and the available attributes/information.
This integration is for Company and Enterprise Drift Plans. To activate the Drift <> Demandbase integration, you're required to have Demandbase's ABM Platform and an Engagement product license.
To set this up, all you need is your server-side Demandbase API Key.
Make sure that you are using your server-side API key, not a client side API key.
Once you're there, enter the API Key, connect, and you're all set!
How it Works
The Demandbase Integration works in two main ways:
- We perform a Reverse IP lookup through the Demandbase API in order to retrieve the available information based on a site visitor's IP address.
- We also check the Audience and/or Watch List against any set targeting conditions.
Using the Integration
Below are the areas in Drift where you can use Demandbase Audiences, Watch Lists, and firmographics.
Underneath this section there are lists of available Demandbase attributes and targeting options
Use Demandbase data to determine when the Drift widget is displayed on your site.
Demandbase firmographics can also be used to target bothBot and Pop Over Playbooks.
Under the Targeting section of the playbook editor, click on the Display option, select "Display with Targeting", and find "Firmographics"
Demandbase Watch List conditions follow the key:value convention ex. account_owner:dave or just account_owner if you only care about targeting to anyone in that watch list
Lead Routing Rules:
Use Demandbase information to determine which Drift Users are routed to conversations.
The Lead Routing section is under Team Settings.
To utilize the integration, add "Firmographic" conditions and use the drop down to create Demandbase specific routing rules.
Organizations can also use Demandbase Personalization Tokens within Bot Playbooks, Pop Over Playbooks, and Email Sequences!
These work like existing Personalization Tokens in Drift - when editing a question, greeting, or the body of an email, find the icon that looks like a price tag and select the Demandbase tab.
Live View, Conversation View, and Contact Enrichment:
- Conversation View
Here is a full list of Demandbase firmographics that can be used for Display When conditions and Routing Rules.
- Company Name
- Employee Count
- Country Name
- State (ISO)
- Account Watch support
- Marketing Alias
- Annual Sales
- Revenue Range
- Employee Range
- Country Code (ISO)
Here is the full list of attributes that can be used for Personalization Tokens and Contact Enrichment: