How Can I Hide the Drift Icon When I am Offline?

Updated 2 months ago by Sara Pion

We know you can't be available to chat every hour of every day, which is why we have online and offline messages you can set up. But if you want to go one step further to physically hide the chat icon when you're offline, you can do that with our Display When Targeting

Display targeting is only available on our Paid Plans

You can set this up in your Drift account by: 

  • Going to your Settings 
  • Clicking on Chat Widget 
  • And going to "Hours and Targeting" 
  • In your Hours and Targeting Settings, you can add a "Display Condition" to your Drift widget! 
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  • Once you create a new Display When condition, you can choose "Drift Widget Status" "is Online" 
Saving this condition set will ensure that your Drift icon will only show on your site when you are online! 

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