Why is the Chat Widget Hidden?

Updated 15 days ago ​by Sara Pion

(Check out our HelpVid on the same topic)

When setting up your Drift account, there are a few things you need to make sure of before the chat icon show up on your site. Here is a checklist of things to make sure you do so that your site is up and running with Drift and you are ready to start chatting with your site visitors: 

  • Is the Javascript Code pasted onto your site head? Even if you set up your account in Drift, you need to make sure that you've actually installed the web app on your website.
  • Is your Welcome Message toggled on?  
  • Is your "Display Messenger Icon" toggled on? 
  • Do you have Display When targeting set up? You can allow your chat widget to show up on specific pages or for specific people, if this is turned on for a specific page, you will not be able to see your chat widget. 
Note this is for paid plans only
  • If you are on a free plan, you can use our Widget API to hide or show the chat widget on specific pages. 

If you take all of these steps and your chat icon is still not displaying on your website, please chat with us to make sure we can help fix things for you!


Was this article helpful?


Can’t find what you’re looking for?

Talk To Us