How to Add CQLs to a Bot Flow

Updated 2 months ago by Sara Pion

Now that we have this fun and exciting metric, the CQL, that you can measure in the app, knowing how to add it to a bot flow is important so that you can automatically qualify how hot each leads are!

For more information on how the CQL works and what the scale is, click here!

When you create a new Playbook that includes a bot (find out which Playbooks include bots here), you can mark your leads as a CQL! 

Here's how to set this up!

  • Go to the goal of your choice
  • Click "Add Action" 
  • Add "Mark as CQL" as an action and choose the amount of bolts you think is appropriate for that lead!
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You can assign each "Goal" with a certain amount of Bolts, so that your best leads are marked with 3 bolts and your bad leads are marked with none!

A CQL measurement can be added to each goal, that way, when that person chats in again, you know whether or not they are qualified or not!

Here is an example of what the CQL looks like in the conversations view: 

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