Knowledge Base and Help Doc Support Integrations

Updated 2 months ago ​by Matt Bilotti

To match the way that people buy today, most businesses have some type of knowledge base or collection of help docs.

But let's face it -- even with a help doc for every possible question someone could ask, people will still always contact support.

That's where Drift's intelligent messaging comes in.

Now, when someone writes in via chat on your website (or inside of your app), our bot will help surface links to the questions you have already answered

That way, you can let our bot take all of the questions that you already have the answers to -- and save your brain power for the bigger questions people will ask.

This is only available on our Pro plan and above

Here's Matt with more on how you can use Drift to automatically give customers the help they need:


We currently integrate with the following knowledge bases:

  • HelpScout 
  • Helpjuice 
  • Helpdocs 
  • Zendesk 
  • Wordpress 

You can find these integrations in your Drift account here!

If you are using a self-hosted Wordpress account, you must first install Jetpack for this integration to work. Also, this integration only searches through your "Posts" in Wordpress, so if all of your help docs are hosted in "Pages" or another content-type, they unfortunately won't be returned by the Driftbot for the time being.

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