How can I block a user?

Updated 2 months ago by Matt Bilotti

Sometimes, you have a person saying inappropriate or offensive things. Or, they're reaching a point where you no longer want to allow them to contact you and your team.

Currently, we only allow blocking users based on IPs

Now, you can block a user's IP address. Here's how:

  • From a conversation, click on the gear icon in the top right corner
  • From there, click on "Block User"
  • Then, confirm that you wish to block that user 

Things to know

  • This is available on every plan
  • Once you block a user a customer tag will be added to the user saying "BLOCKED" so you can create a filter of everyone who you blocked
  • As soon as a user is blocked, they will no longer be able to send you messages through Drift. For now, they will still see the Drift widget, but if they try to send a message, it will not go through.
  • Once blocked, a user can't be unblocked
  • This blocks based on IP Address. So, if you block a user, you're blocking anybody else using that IP address. 
    • It's important to note that some regions of the world have a limited number of IP addresses, so blocking one IP address can block more than one address

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