Setting Up Your Welcome/Away Message

Updated 15 days ago ​by Matt Bilotti

Imagine you walked into a store and everyone that worked there ignored you.

That’s what it can be like when someone lands on your website!

But now, with our new welcome messages, you can actually encourage website visitors to say hi so you can start more conversations.

A welcome message will always display anywhere chat is shown, and you can edit this message at any time. The best part is that people can start talking to you right from that message.

This message will be predefined and show up on your site during your company's online hours. You can also set an offline message that will display when your company is offline. You can set your company's online and offline messages here.  

Your online and offline messages can be customized to say whatever you'd like to make sure your customers know that you're available to talk at that very moment in time, or that you will get back to them at your convenience. 

Sometimes, you just need to let people know that you’re there if they need anything.

Set up your welcome message here.

Having trouble getting it to display?

The welcome message only displays when your widget is online, so if you have offline hours set and it’s currently during one of those offline hours, the welcome message teaser will not turn on. However we now have the capability to have an offline messages! This way your site visitors know you're away from the office but will get back to them when you're back. You can set your offline messages in the same settings as your welcome message! 


Not using Drift yet? Get your free account here.


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