Bot Skill: Team Availability

What this skill can do:

When a customer chats in through Drift, you may not always be around to respond. Luckily, you can configure Drift Bot to help by going to App Settings > Drift Bot > Team Availability. 


Here's what you can configure:

1. When Drift Bot can help:

  • Routed Conversations: For all new bot conversations that have routed in somebody from your team
  • All Other Conversations: Only conversations started from the Welcome Message playbook or through Drift Profiles. 
The "All Other Conversations" feature does not apply for any un-routed Bot conversations.

2. How long do you want Drift Bot to wait before helping?

  • 30 seconds
  • 1 minute
  • 2 minutes
  • 5 minutes
  • 10 minutes

3. How can your Drift Bot help?

  • Drop Calendar of agent routed
  • Route to a different agent
  • Leave an away message

4. Leave an away message for your site visitor

  • Example: "Just jumping in here -- looks like [agent] isn't available right now. You can schedule some time to chat with them here, or just leave a message and I'll make sure they get it"

How to set it up

1. Go to Settings > Drift Bot to find all your bot settings.

2. Click on Team Availability


3. Set up your bot!

Note: If any teammate engages the visitor in chat from Drift's conversation view, the skill will cancel out and the bot will no longer jump in.

Did this help answer your question?

thumbs up
thumbs down

Thanks for the feedback! 🙏🏽

Help by drift