Target Playbooks and Chat Based on Cookies

Using Display When targeting conditions for your playbooks or for your chat widget can be super powerful. and you can use a targeting condition called "Cookie" to hide and show your chat widget or Playbook to users who are cookied in a specific way. 

When you create a display condition in your Playbook, you can find the Cookie targeting under the "Website Behavior" section and you can insert which cookie you want to target your Playbook to.

Some examples of use cases would be: 

  • Hide the chat to anyone that is logged in to your app
  • Use a service like optimizely or split.io to target playbooks to a specific cohort for AB testing

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