Install Drift on Your Website Using the Javascript Snippet

The most common way to install Drift on your website is through direct injection of your personalized Javascript snippet. Here's a step-by-step guide to get Drift up and running on your site!

If you're looking for our other installation methods, scroll down!

Locating The Code Snippet

Your Drift account has a unique and personalized snippet that points to your organization's inbox. Make sure you use the code located in your account!

You can find the snippet by going to Settings > App Settings > Drift Widget > Install or click here

Installing the Code

Click Javascript to expand the section and expose your code snippet.

Click Copy Code. That will copy the code to your clipboard.

Paste the code just before the end of the </head> section of your website's back end.

Enabling Drift to Show on Your Site

By default, all external elements of Drift are turned off. This is to ensure you feel comfortable installing Drift on your site before you've set up your Playbooks, business hours, etc!

To expose Drift on your site, you need to do one of the following.

Enable the Widget

Navigate to Settings > App Settings > Drift Widget,  or click here. Switch on the Display the Drift Widget Icon toggle.

This will then expose the widget on your site. If you have no Playbooks (proactive, pop-up messaging) enabled yet, you should set up your Default Greeting. The Default Greeting is displayed when visitors click the widget icon. For more on the difference between Playbooks and the Default Greeting, check out this doc!

Enable Your Playbooks

Playbooks are proactive, pop-up-style messages that are designed to engage your visitors! Every Drift account comes standard with two Playbooks, the Online Welcome Message Playbook and the Offline Welcome Message Playbook. 

To enable these (or any other Playbook you've built), head to the Playbooks tab. Click on the Playbooks to edit them, and toggle them on when you're ready! 

For more on setting up and editing your Welcome Message Playbooks, check out this doc!

Additional Installation Methods

Tag Managers & CDNs

Install Drift with Google Tag Manager

Install Drift with Segment

Install Drift through Cloudflare

Common CMS

Install Drift on your WordPress site

Install Drift through Stackpile

Install Drift on your Squarespace

Install Drift on your Joomla site

Install Drift on a Turbolinks site

Install Drift on your Weebly

Install Drift on Wix

eCommerce Sites

Install Drift to WHMCS

Install Drift with your Shopify

Install Drift in BigCommerce

Looking for more?

Here's a link to all the ways to install Drift. 

Frequently Asked Questions

Can you install Drift for me?

We can not install Drift on your website for you, as we don't have access to your site's code. If you are having any issues with installing Drift on your site, click the widget inside app.drift.com and chat in to our Customer Advocate team!

Will Drift affect page load times?

No. Your site will load just as fast as it does today. Drift is loaded asynchronously. This means it wonโ€™t slow down your page or prevent users from interacting with your site. Drift also uses a Content Delivery Network (CDN) to ensure that Drift appears as efficiently as possible no matter where in the world your users are coming from.

Why isn't my Widget showing on my mobile website? 

If you only see half of the widget or it's cut off on the mobile version of your website, check out this developer doc from Mozilla

Please note: As of February 2019, Drift is no longer supported by GoDaddy's CMS. However, domains hosted by GoDaddy are supported. If you have any questions or concerns, please chat in and we will be happy to answer them.


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