Popular topics:

Your Drift Account

  1. Adding a team member

    Adding a team member/user to your Drift account is easy. Head to your team settings page (Settings -> General...

  2. Saved Replies

    Saved replies are useful so that you don’t have to write the same messages again and again. You can...

  3. Using Tags

    Drift has two types of tags: customer tags and conversation tags. Customer tags are tags that are associated with a...

  4. Conversation Stats (reporting)

    We know it’s important to understand how your conversations are going, so we give you a dashboard with the...

  5. Can I display Drift only to my logged in users?

    Yes, you absolutely can. Here’s a help doc that walks you through how to setup chat targeting. When you...

  6. Email Follow Up (for unread chat messages)

    Sometimes when somebody is talking to you via chat on your site or in your app, they leave. They...

  7. Displaying chat only on specific pages or to specific people (audience and targeting)

    We’ve built Drift so that it’s flexible to your needs. Sometimes you only want to display chat to visitors...

  8. Online & Offline Mode (Setting up hours)

    We know it’s not easy to have somebody attentive to chat 24/7, so we built the ability for you...

  9. Turning Drift offline temporarily (Manual Offline Mode)

    Sometimes, you have to run to a meeting. Or you're out of the office for a bit.  Or, if...

  10. Agent status (on-call, online, and do not disturb)

    If you're getting a high amount of chat volume or you rotate agents who are responsible for talking to...

  11. Edit billing / payment plan

    If you’d like to update your Drift plan, change your credit card, upgrade, or downgrade,  or cancel please let...

  12. Drift Team Directories (Your About Us Page)

    Once you get your team setup with their Drift Profiles, you'll be happy to know that you can start...

  13. How to find your Organization ID (Org ID)

    You may need your Organization ID for an integration or something you're setting up. Good news is you can...

  14. How Notifications Work

    Drift can send you notifications three different ways: Email Browser (in the top corner of your screen) Mobile push...

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