Drift vs. Intercom, Olark, SnapEngage, And Other Live Chat Products

How Is Drift Different Than Existing Live Chat Products?

There are hundreds of live chat products out there from companies that have been doing this for years.

We launched Drift’s live chat product in April 2016.

And whoa did we come late to the party…

But sometimes, being late can actually be a good thing.

And for us at Drift, being late means we’ve been able to talk to thousands of businesses about why live chat has traditionally only worked for support — not for marketing and sales.

Being late also means that we’ve been able to learn from all of the frustrated people out there using existing live chat products — customers who had to deal with confusing pricing plans, and products that forced them to change the way they work every day.

Now, this doesn’t mean that we’re always right (we still have plenty of things to learn on our end, too).

But it does mean that when you signup for Drift, you can trust that we feel your pain — and that’s exactly why we’re here building a better way.

So in a world where 99% of live chat products are the same, here are 4 questions to consider in your search:

  1. Do They Offer You Intelligent Messaging? Our bots can work for you 24/7, in real-time. They can ask people on your website qualifying questions, link them to your knowledge-base, and route them to the right person on your team. And that means you can be making money and helping customers — even while you sleep.
  2. Can You Get Real-Time Alerts When Leads Are On Your Website? Drift lets your sales reps follow leads and prospects, so they get a push notification on their phones when those leads are on your website — and then they can hop in and say hello in real-time.
  3. Do They Provide You With A Personal Page For Every Sales Rep? Each rep using Drift gets a personal profile with a unique link that they can use to schedule meetings or chat live. DriftBot will handle picking a time to meet, confirming the meeting, and sending calendar invites to both sides.
  4. Do They Support Account-Based Marketing? …and firmographic targeting? With Drift, you have a finely tuned dial so you have complete control over both the volume and quality of the leads you’re getting. Only want your named accounts to get the opportunity to interact with your sales reps? Just say the word.

But there’s only so many things we can tell you about Drift and how we’re different (any company out there can make a feature checklist that works in their favor; we know that trick).

So, we’re hoping that you’ll give us a shot and see for yourself.

That’s why it’s 100% free to get started with Drift.


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