What you can customize

We want Drift to match your brand and style as much as possible, which is why we give you lots of customization options.

Here’s everything you can customize about Drift (and more info on some):

  • The welcome message that’s displayed (link)
  • Your organization/company name (link)
  • The away message that displays when you’re offline and the thank you message (link)
  • Automatic email follow-up (more info)

Paid customization features:

  • The message that asks people for their email address (link)
  • Upload your own icon in place of our default ones (link)
  • Remove the Drift branding (link)
  • The hours the widget displays as online (more info on that)
  • Who sees chat (more info here)


Not using Drift yet? Get your free account here.

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