Where to Find Custom Attributes in your Drift Account

When you are using our HTTP API or Javascript SDK,  you can map custom attributes that your company is interested in tracking for each of your contacts. This can be anything from a user ID to the total campaigns they've interacted with on your site to their role within their company. 

  Once you've started mapping these attributes, chances are you want to be able to see them in the Drift interface. 

Here is how to find them: 

  • Go to your contacts, and search for the User you are looking for
  • Click on the Contact's page. There you will see a lefthand sidebar where the Drift default attributes are shown (first name, last name, email)
  • Scroll down on the page until you see an option that says "View all attributes". There you will be able to "favorite" the attributes you want to see in the sidebar when you are chatting with your users! Make sure to "save" your changes when you're done!

This is what it looks like in your conversations view: 

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