Knowledge Base and Help Doc Support Integrations

To match the way that people buy today, most businesses have some type of knowledge base or collection of help docs. But let's face it -- even with a help doc for every possible question someone could ask, people will still always contact support.

That's where Drift's intelligent messaging comes in. Now, when someone writes in via chat on your website (or inside of your app), our bot will help surface links to the questions you have already answered using the Help: Article Lookup function! That way, you can let our bot take all of the questions that you already have the answers to -- and save your brain power for the bigger questions people will ask.

This feature is available on our   Standard Plan  and above.
 

We currently integrate with the following knowledge bases:

  • HelpDocs
  • HelpScout
  • Wordpress

You can find these integrations in your Drift account here! To learn more about Driftbot for Help, click here

 

 

HelpDocs

All you need for HelpDocs is your Docs API key to connect! 

If you need help finding your Docs API key for HelpDocs, there's link to an article right below the API key field!

 

 

HelpScout

All you need to connect your HelpScout knowledge base is your Docs API key! Just enter it in the field and click 'Connect Account.'

If you need help finding your Docs API key for HelpScout, there's link to an article right below the API key field!

 

 

Wordpress

In order to connect to your Wordpress knowledge base, all we need is the full URL. One step and you're done! 


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