How to Create and Map Custom Attributes in SalesforceLast Updated: September 28, 2018
If you use the Salesforce Integration, there are some attributes you might want to map that are not defaulted in the Drift app.
These attributes are important for your sales team, so being able to track them in Drift AND transfer them over to Salesforce is important for your workflow.
These custom attributes can actually be mapped with the or in the backend, and transferred over to Salesforce in a few steps that you can do in the Drift app!
If you are just getting started with Drift, you can upload a CSV of contacts that are assigned a certain attribute in the CSV. If you are already a Drift user and are looking to add custom attributes to your workflow now, you can skip this section!
Upload CSV and Assign Your Attribute to a Drift Attribute
Upload a CSV of Contacts
Map your CSV Columns to Attributes in Drift
Make sure to finish your import after you're done!
Mapping Custom Attributes in Salesforce
Go to your Salesforce Integration Settings
Match the attribute you're tracking in the backend to a Salesforce field and click "Update Mapping" when you're done!