How to suggest help center articles with DriftbotLast Updated: June 18, 2018
Drift Help comes with a bot skill that can help automate your support by automatically serving up articles to your site visitors that chat in.
What It Does
When a site visitor chats in, Driftbot can be enabled to automatically share articles based on what the visitor's message says.
For now, the bot skill only triggers after a visitors first chat in via the widget welcome message.
What It's Compatible With
The Help Driftbot is of course compatible with articles hosted on Drift Help.
Don't have any articles on Drift Help yet? Don't worry - click here.
In addition, it works with Zendesk, HelpScout, Wordpress, and HelpDocs hosted articles. You can connect one of those document management services via our knowledge base integration here.
Enable Driftbot to Automate Your Support
Now that we've covered what this bot skill does, let's turn it on. Enabling it is easy - simply navigate to your Driftbot page in Settings > Driftbot or click here. Scroll down to the Suggest Help Articles skill and toggle it on!