Writing Your First Drift Help Article

In this article, we'll go over how to create your first article and all the options you have in the article editor. If you haven't gotten acquainted with Drift Help yet and need to create your first categories and sections, click here.

The Editor

When you click in the dropdown menu on the top right of your screen, you'll be dropped in to the article editor. Here's a quick tour and explanation of what's going on.

  1. Article Title -
  2. Article URL -
  3. Add a Heading -
  4. Text Editing, Links, and Images -
  5. Callouts -
  6. Article Status -
  7. Category/Section Organization -
  8. Delete -



There are 4 types of callouts - tips (blue), notes (yellow), and warnings(red).

Tips are useful for helpful hints to your readers.

Notes are useful for pieces of caution, advice, or important information.
Warnings are useful to alert your reader to avoid a certain action or make sure they double check something.
Code blocks, like the example below, are useful if you want to share code that may be helpful to your reader.
  drift.on('ready',function(api, payload) {
   // interact with the api here

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