Setting Up Email Sending Domains (DKIM)


This feature is only available to one of our paid plans.

In order to make sure that your chat transcripts and various emails don't get marked as spam or junk when you send it to yourself or others, you will need to make sure that you are authenticating it with DKIM. Authentication is a sender identification tool that protects email senders and their recipients from spam, forgery, and phishing.

To do that, go into your App Settings>Conversations>Email Sending Domains. Click on "Add Domain". You will then be prompted to enter in an email address to create a white label domain.


This will then give you a list of DNS entries that you will need to change some account settings with your DNS provider in order to set up authentication. If you don't know who your DNS provider is, reach out to your hosting service. Otherwise, we would recommend that you send the below information along to your company's IT department to have them set this up.


After they have entered all of the information on the table, you will need to hit "Verify" and when all of the text in red turns to green that means you're all set.

Common mistakes include:

1. Switching the name and value fields. The Name or Host is the drift-mail field and ones below it.

2. Not realizing your provider auto-appends the domain name. To check, you can type "nslookup s1._domainkey.[your domain]" in a terminal and validate the response to make sure the domain was set up correctly.

You're ready to start sending emails!

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